Account Manager
職務說明:
1. Strengthen relationships with existing accounts.
2. Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.
3. Understand customers’ business and strategy and our role with the customer.
4. Ensure customer satisfaction and follow up.
5. Communicate service issues to Department Managers/Supervisors.
6. Identify opportunities and grow business from existing house accounts.
7. Assist with collections when needed.
8. Manage client profiles and updates on the CRM
9. Build territory maps showing number of accounts located in each city
10. Fluent in EI systems and demos in order to provide technical updates to accounts
11. Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
12. Turn major business opportunities and proposals over to Sales and operational issues to Ops.
13. Management of Business Reviews
14. Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
15. Assume lead responsibility for the efficient delivery of all (branch) services.
16. Ensure that a functioning and agreed upon invoicing - payment process is in place.
專長條件:
1. University or equivalent business qualifications
2. Minimum 3 years Expeditors’ or industry experience
3. Proven work experience in business development
4. Proficient in MS Office and CRM software
5. Ability to communicate up and down management hierarchy with equal effectiveness
6. Strong presentation skills and analytical skills
7. Proven problem solving and interpersonal skills
8. Fluent in English
法定權益:
享勞、健保、勞工退休金提撥 / 其它依勞動基準法、性別平等工作法、全民健康保險法等規定之相關福利
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